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Remote Diagnosis

Remote Diagnosis

XAC Remote Diagnostics (Cloud RMA) is a cloud-based remote maintenance solution within XAC Cloud TMS, designed to streamline device monitoring, diagnostics, and support operations. Through a unified interface, operators and service teams can remotely perform in-depth device analysis, detect potential issues early, and generate RMA insights—reducing on-site service effort, minimizing device downtime, and improving overall operational efficiency while lowering total cost of ownership.

 

Run tests down to deep level of all functional modules remotely

 Supports all XAC’s terminals

Generates RMA report directly

Show device healthy status by color lighting system

Earlier warning system design to enable proactively quality issue solving

    
 
XAC Cloud RMA system can mitigate the effort for maintaining the device while makes the analysis more in-time, more accurate.
It can help you…
  • Single Interface that makes the operation easier and more efficient
  • Reduce the cost of on-filed technician
  • Minimize the impact of device downtime
 
Optimize operational costs by automating remote troubleshooting of devices requiring less human interaction to lower NTFs and overall impact of a device failure.
 
For more information, please contact marketing@xac.com.tw
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