Hsinchu, Taiwan ROC (Nov 17, 2025) – XAC Automation Corporation (5490 Taiwan OTC), a leading R&D and manufacturing company focused on delivering commerce solutions to the payment industry since 1993, successfully completed a four-day, face-to-face repair training program for its African client from November 3 to November 6 in South Africa. The initiative aims to empower the client’s regional subsidiaries across Africa with enhanced repair and maintenance capabilities, ultimately improving local after-sales service quality.

For many African countries, the geographic distance from Asian manufacturing centers often results in lengthy product return cycles, high transportation costs, and extended service-level agreements (SLAs). To address these pain points, XAC’s technical team delivered comprehensive hands-on training that covered diagnostics, troubleshooting, parts replacement, and repair best practices for XAC payment terminals.

“XAC is more than a product supplier — we are a trusted partner who stands alongside our clients,” said by Goran Sparrdal, XAC EMEA CMO. “We deeply understand the challenges our African customers face due to long-distance logistics. Instead of letting defective units travel back and forth between Africa and Asia, we chose to collaborate directly with our client to build strong, localized maintenance capabilities. This four-day training once again demonstrates XAC’s commitment: we do not compete with our customers — we help them solve problems faster.”

XAC places quality at the core of its operations, ensuring reliability from mass production through after-sales support. By enabling customers to perform repairs locally, XAC not only helps reduce downtime but also strengthens the client’s long-term operational efficiency.

This training program represents another milestone in XAC’s mission to provide secure, dependable, and customer-centric payment solutions worldwide. XAC will continue collaborating closely with partners in Africa and other regions to deliver tailored support that enhances both service experience and business resilience.
 
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About XAC Automation Corp.
Founded in 1993, XAC (5490 TAIWAN OTC Securities Exchange) is a leading R&D/Manufacturing company focused on transaction automation devices. With over 30 years of payment industry experience, XAC distinguishes itself by developing its own key components modules, cost-effective secure hardware architecture, and flexible commerce enabling Cloud Platforms to offer its partners (Payment Service Providers, acquirers, System Integrators (SIs), VARs, and FinTechs) complete “white label” solutions. High quality manufacturing of products is achieved through XAC’s closed loop quality system and still includes owning its own factories (versus outsourcing) which is another differentiator. Today, XAC’s payment technology solutions are found globally in POS terminals, high-end countertop payment devices, Electronic Cash Registers (ECRs), wireless “pay-at-the-table” devices, multi-lane consumer activated terminals, outdoor payment terminals including petroleum and gas dispensers, PIN pads, Smartcard peripherals, RFID/NFC readers, cashless ATMs, kiosks, and countless other solutions. For more information about XAC, please visit https://www.xac.com.tw